Dylan and other trained staff deliver warm, attentive service that impresses most visitors; cakes, coffee, and tea are solid, and the PJ33 location draws regular customers. Ongoing frustration with inconsistent attitudes from some staff members and a noisy, poorly-positioned air-conditioning unit that has sat unresolved since May 2026 dent what could be seamless repeat visits.
Food arrives cold, late, or compromised; the Jaya Shopping Centre outlet struggles with basic execution. Rice runs out mid-service, staff ignore customers at counters, and shortcuts like microwaving or rushing prep damage dishes diners have paid for. One reviewer mentioned good experiences elsewhere under the brand, suggesting this branch falls short of other locations.
Regular customers and first-timers alike return for the warm service and standout dishes like nasi kerabu and rendang pasta. Staff members including Airul, Mimi, and Ainur make diners feel genuinely welcomed, and portion sizes are generous. Price sits above the casual-cafe norm, and the business enforces an outside-cake surcharge that has disappointed at least one visitor; expect short waits during lunch peaks. The menu spans Malaysian, Thai, and Western comfort food with strong execution on curries, rice dishes, and pasta. Their serai drink arrives with actual stalks, and even simple items like the double cheeseburger get praised for juicy, tender patties. Operating since 1990 across multiple locations in Selangor, this is a halal-certified spot where consistency and staff personality are the real draw.
Dou Remy draws regulars for its calm interior, good coffee brewed on premium equipment, and fusion dishes that balance Thai and Italian styles. Pastries shine when warm from the oven but texture varies; some find portions tight against the bill, though most praise the staff's attentiveness and the space as ideal for quiet work or coffee.
Last updated 2026-07-06