Can I order through an app?

Yes. First-time users get 20% off via the app. Reviewers report it worked smoothly.

Is this a good study spot?

One reviewer described it as suitable for study and mentioned the cozy environment appeals to post-class hangouts.

Can I request less sugar or sugar-free drinks?

One review notes the latte cannot be had as sugarless, and another reports staff refused to remake a too-sweet drink for a diabetic customer.

Kenangan Coffee - Sunway Square Mall

Updated 2026-07-06 · 2,606 reviewed · 432 listed · Scored from 25 Google reviews · How we rank ›

4.1(25) 65 composite score See reviews on Google ✓ Verified

Specialty Coffee & Roastery Cafes

Service: Specialty Coffee & Roastery Cafes
Reviews: 25

What recent reviews say

Coffee quality draws regular praise, and app discounts make visits worthwhile. Standout male staff members (HK and Afzal) earn specific shout-outs for attentiveness. The catch: cleanliness lapses recur across reviews, and a female cashier's curt manner has left several customers regretting their visit. Service inconsistency is the main tension.

The cozy Hello Kitty decor appeals to post-class hangouts. Drinks hold flavor well even after an hour. However, customization requests (especially sugar levels for diabetic customers) sometimes meet pushback or unwillingness to remake orders. Tissue stock and spillage at the pickup counter suggest operational oversights.

Praised for

friendly male staff (HK, Afzal, Indian male)
good coffee quality and taste
cozy ambiance and decor (Hello Kitty collection)
app promotions and discounts
affordable prices

Watch-outs

inconsistent cleanliness; dust on chairs, dirty tables
one female staff member rude and impatient
poor order customization handling (sugar levels)
lacked tissue and had spillage at pickup counter

great-coffeefriendly-staffcozy-ambianceinstagrammable-decoroverpricedslow-serviceclean-restroom

Best for: students seeking a cozy study spot with reliable specialty coffee

Think twice if: cleanliness and consistent service matter to you; one female staff member reports indicate rudeness

Strengths

male baristas (HK, Afzal) known for attentiveness and craft
app-based ordering with first-time 20% discount
cozy decor with Hello Kitty branding
coffee flavor retention

Worth knowing

HK (barista): praised across multiple reviews for professionalism and accommodation
Afzal (male staff): noted for attentiveness and good service
Indian male staff: described as helpful and lovely
app ordering: 20% first-time user discount available
Hello Kitty collection decor: highlighted as drawcard
coffee holds flavor well even after 1+ hour
female cashier/staff: multiple reviews cite sour demeanor and impatience

What reviews say by service

Specialty Coffee & Roastery Cafes: Coffee quality and retention praised; customization requests sometimes refused

How it compares

Rated 4.1 against a 4.37 average across the 336 specialty coffee & roastery cafes businesses listed here.
Has more Google reviews than 10% of the businesses in this directory.

How we scored this

Ranking Method

Star rating 49

Review volume 61

Review recency 100

Review sentiment 50

Profile completeness 100

Verification 30

Rating breakdown

Common questions

Can I order through an app?: Yes. First-time users get 20% off via the app. Reviewers report it worked smoothly.
Is this a good study spot?: One reviewer described it as suitable for study and mentioned the cozy environment appeals to post-class hangouts.
Can I request less sugar or sugar-free drinks?: One review notes the latte cannot be had as sugarless, and another reports staff refused to remake a too-sweet drink for a diabetic customer.

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