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Bask Bear Coffee • 1 Utama

Updated 2026-07-06 · 2,606 reviewed · 432 listed · Scored from 678 Google reviews · How we rank ›

4.4(678) 80 composite score See reviews on Google ✓ Verified
Specialty Coffee & Roastery Cafes
Bask Bear Coffee • 1 Utama
Service
Specialty Coffee & Roastery Cafes
Reviews
678

What recent reviews say

Staff earn consistent praise for warmth and helpfulness, particularly when explaining the menu to newcomers. Specialty coffee and food presentation stand out, though the open-plan location near pedestrian paths means ambient noise can interrupt quieter moments.

Praised for
  • friendly, attentive staff
  • great specialty coffee
  • well-presented food
  • welcoming for first-time visitors
Watch-outs
  • open layout creates noise from foot traffic
great-coffeefriendly-stafffresh-pastriesgood-for-groupsnoisy-crowded
Best for: First-time specialty coffee drinkers and anyone seeking friendly, informed service in a walkable mall setting.
Think twice if: Prefer quiet, intimate spaces; the open layout and mall foot traffic mean consistent background noise.

Strengths

  • specialty Arabica roasts
  • knowledgeable, attentive baristas
  • Halal menu options
  • food plating and presentation

Worth knowing

  • Staff member Alaya noted for friendliness and helpfulness
  • Complimentary review drink offered to customers
  • Menu includes Halal Korean toasties alongside specialty coffee

What reviews say by service

Specialty Coffee & Roastery Cafes
Dark-roast Arabica and barista-handcrafted brews consistently praised for quality.
Halal / Muslim-Friendly Cafes
Halal Korean toasties and Halal policy in place, though limited review focus on this service.

How it compares

  • Rated 4.4 against a 4.37 average across the 336 specialty coffee & roastery cafes businesses listed here.
  • Has more Google reviews than 81% of the businesses in this directory.

How we scored this

Ranking Method
Star rating 60
Review volume 100
Review recency 100
Review sentiment 73
Profile completeness 75
Verification 30

Rating breakdown

5
520
4
58
3
22
2
19
1
59

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Specialty Coffee & Roastery Cafes

Last updated 2026-07-06